Delivery Information

UK Mainland Orders

Standard delivery is 3-5 working days. (Shipping cost £0.99)
Express delivery is 1-2 working days (Shipping cost £6.49) signature required upon delivery.

Free Standard Delivery 3-5 working days for orders over £20.00

Free UK delivery - Terms Apply

*Free delivery is subject to your location and applies to the Standard Delivery service only.

 We aim to despatch all other orders within 1-2 working days of receipt of your order (Monday to Friday). Every effort will be made to deliver the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible. 

Order FAQs

When will I receive my order?

For UK Mainland orders, once you have received an email advising of your order’s dispatch it will take around 3-5 working days to reach you.

If you are not in when your parcel arrives you will be left a card, with instructions for collection at your local Royal Mail sorting office or to re-arrange delivery with the courier.

Although there are usually no problems with these timescales, these are all estimates and these can vary.

How can I pay?

We accept all major credit, debit cards and PayPal. Please be sure to provide the correct billing address your credit card has on file for you as incorrect information may cause a delay in processing your order.

All credit cards and cardholders are subject to validation checks and authorisation by your bank or card issuer. If the issuer of your payment refuses authorisation for payment of your order, we are not liable for any delay or non-delivery of your order.

When will I be charged?

The full purchase price will be charged to your card upon placement of your order. 

What about credit card security?

Fear not, all orders are encrypted to ensure safe transmission to us. We use secure server software (SSL) to ensure your information is safe and cannot be read.

You are entitled to cancel any payment due to be made in respect of your order in the event that you discover that your card has been used fraudulently by any unauthorised person to buy goods under this contract. Your card issuer will be liable to re-credit your debit, credit or payment card in respect of any sums already paid. If you do discover that fraudulent use has been made of your card you should immediately notify both Wax Lyrical Ltd and your card company with full details.

What if I want to cancel my order?

You have a right to cancel your order placed with us until the goods have been packaged by us for despatch. Should you wish to cancel your order please contact our customer service at immediately. If your order is dispatched before cancellation is requested we will only refund on return of the order.

How do I receive a refund?

Please contacts regarding any returns and refunds.

If the value of the products has been reduced by any amount as a result of your handling of them (beyond what is necessary to establish the nature, characteristics and functioning of the products), we may recover that amount from you. We may deduct this amount from any refund that we give to you.

Before returning, we ask that you:

  • re-package the Product(s) in their original boxes along with the despatch note or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
  • wrap the package securely; and
  • label the package(s) with our returns address - Glitzy Wax Ltd , Unit 6, New Venture Enterprise Centre, Weir Lane, Worcester, Worcestershire, WR2 4GD, GB.

Please note that your right to cancel does not depend on complying with these requests but complying will assist us in ensuring that your refund is processed promptly.